Review before payment
Please review the course description, format, schedule, price and technical requirements before enrolling. Contact us before payment if you need clarification about suitability or access.
Cancellation requests
Submit a cancellation request through the website contact options and include the learner name, payment reference and reason. A request is not approved until you receive written confirmation from Mahan Gold.
Refund eligibility
Refund eligibility depends on the circumstances, the amount of course access already provided and applicable consumer law. Unless a different offer is displayed at checkout, requests should be made promptly and before substantial digital course content, live sessions or downloadable resources have been accessed.
- Duplicate payments will be verified and the duplicate amount refunded
- Failed transactions that are debited should first be reconciled with the payment provider
- If Mahan Gold cancels a paid course and no suitable alternative is accepted, the affected fee will be refunded
- Requests involving service defects or incorrect charges will be reviewed individually
Non-refundable situations
A refund may be declined where substantial course access has been consumed, downloadable material has been supplied, access has been misused, the request results from a change of mind after substantial delivery, or information supplied with the request is inaccurate—except where applicable law requires otherwise.
Processing time and method
Approved refunds are returned to the original payment method where possible. Bank and payment-provider processing times may apply after Mahan Gold initiates the refund. Any stated processing estimate begins after approval and verification of the transaction.
Chargebacks and support
Please contact us first so we can investigate payment concerns. Filing an inaccurate or abusive chargeback may result in suspension of course access while the matter is reviewed. Nothing in this policy limits rights available under applicable consumer law.